How can you prove that I will get a reliable system

We use industry leading equipment. We are ISO9001 quality assured, NSI Gold and BAFE SP203 approved and are members of the FIA (Fire Industry Association).

Do you have many customers

We have over 4000 satisfied customers, we can put you in touch with a few if you wish

Will your engineers make a mess

All of our engineers carry dust sheets, have vacuum cleaners and have overshoes if required

What health and safety standards do you work to

We have a clear health and safety policy and all of our staff are kept up to date with the latest requirements.  We use IOSH certified external companies to ensure all current legislation is met.  Our policies are reviewed every year

How can we pay you

We accept all major credit and debit cards (except American Express) and can accept Pingit, Paypal and direct bank payments

?Yes, every system we provide is sold on a outright sale basis, but you can extend your warranty to give you extra peace of mind

 

How long does my battery backup last in the event of a power fail?

On average, a battery backup can usually last up to 8 hours in the event of a power failure for intruder alarms and 24 hours for fire. Once the mains power is restored, the battery will then recharge.

?Yes, usually you will be able to add additional devices to your alarm system. Contact us on 01603 722920 and we can assess your request and advise on the next steps.

 

What warranty do your systems come with

All systems carry a 12 month warranty, but if you have continuous maintenance we can provide a 5 year warranty for a small additional charge*

5 year
warranty available*

*terms and conditions apply

GDPR and Privacy Policy

The Alarm Company (Norwich) Ltd treats the privacy of its customers and others with care and respect, and we take appropriate measures to safeguard their personal data[1]. This notice explains how we collect, use, protect and share personal data.

 This privacy policy sets out how The Alarm Company (Norwich) Ltd uses and protects any information that you (the Customer) give to us. The Alarm Company (Norwich) Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when you connect with us (via telephone, on-site survey, website, in-person or via E-Newsletter etc), then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy periodically by updating this statement. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE MAY COLLECT

We may collect the following information:

  • Name.
  • Contact information including your residential address, your business address, telephone numbers and email address.
  • The name and contact details of key-holders who act on your behalf.
  • Other information relevant to customer surveys and/or offers.

 

WHY WE MAY COLLECT YOUR DATA

To enable us to provide the service you have enquired about, subsequently contracted to accept or to enable us to contact you to provide assistance in managing your security system.

 

WHAT WE DO WITH THE INFORMATION WE COLLECT

We require this information to understand your needs and provide you with a better service, and, in particular, for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may use the information to provide external services relating to your security system such as response to activations by the police or fire and rescue service.

 

SECURITY

We are committed to ensuring that your information is secure.  To prevent unauthorised access or disclosure, we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.  These include password protected computer screens and locked cabinets for hard copy documentation.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

YOUR RIGHTS

At your request, you have the right to:

  • Access your personal information that we hold. We aim to provide this within one week of your written request. Note, we may require you to provide personal ID evidence.
  • Have your personal information rectified if there is an error.
  • Have your personal information erased should we no longer have a contractual relationship for service or maintenance.
  • Opt-out from receiving our communications.

If you choose to exercise any of your rights above, please send the details of what you require to The Alarm Company (Norwich) Ltd at Gainsborough House, Dewing Road, Rackheath, Norwich, NR13 6PS.

 

CONTROLLING YOUR PERSONAL INFORMATION

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Your personal data will be deleted within one month whenever a contract for service is terminated. However, anonymous information relating to the security installation such as visit records and specifications may be held in archive should you subsequently decide to re-engage with us in the future.

You may request details of your personal information, which we hold under the General Data Protection Regulation (GDPR), for which there may be a small fee.

If you believe that your personal data has been compromised, or you wish to raise a complaint, please write to us at the address above where we will investigate with the aim of providing an initial response to you within three working days.

If you are not satisfied with the way we deal with any complaint in relation to the use of your personal information you may be able to refer your complaint to the relevant data protection regulator which in the UK is the Information Commissioner’s Office, Wycliffe House, Water Lane Wilmslow, SK9 5AF, 0303 1231113 or at https://ico.org.uk/global/contact-us/.

[1]Personal data means any information that may be used to identify an individual, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.

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